Job Overview:

We are looking for an IT support specialist that will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software and network maintenance,

In This Role You Will;

• Provide day -to day IT support for both hardware (Mac & Windows) and software (Mac & Windows) systems.
• Act as a liaison between internal teams and external vendors, ensuring timely delivery of IT solutions and services.
• Ensure timely troubleshooting and resolution of network connectivity issues (Wi-Fi, Ethernet).
• Monitor and maintain Windows, Office 365 applications, Exchange Online, and Microsoft Dynamics.
• Use remote support tools and ticketing systems to diagnose and address technical issues.
• Maintain IT Inventory & ensure compliance with relevant regulations
• Proactively identify new trends and innovation in the business environment to leverage and position the business as a market leader .

To Succeed you:

• Strong attention to detail and accuracy.
• 1-3 years experience in IT support
• Proven troubleshooting skills in Microsoft Office Suite
• Ability to work independently and meet deadlines.
• Bachelor’s Degree in Information Technology Computer Science Information Systems or a related field.